Security Expectations & Guidelines

Introduction

Welcome to Varsity Tavern Team! Listed below are the expectations and guidelines of a Security. Rules and regulations may be modified or added at the discretion of the Management Staff, at any time, and you will be properly notified of those changes. If there are any questions, comments or concerns about policies or procedures, please contact Management immediately for clarification.

Security Duties

Security is mainly responsible for providing safe and pleasurable time the venue. Remove over intoxicated guest from venue. Maintain the safety for guest, vendors, contractors, and staff.

Cleanliness

Security will help bussers and barracks pick up cups that have left the bar to insure they end up back at the bar or in the trash. They must also pick up broken items, and takeout the trash. Security will clean the bar after every shift prior to clocking out. Trash cans will be thrown out every night and will be re-bagged. Set-up and Clean up Security will help break down any dance floor and help prepare it for the night ahead. Security will also help maintain cleanliness in the vip tables.

Scheduling

Staff is required to adhere to the work week as directed by management. Extra hours and changes in the schedule may be required based on business demands or by the request of management. Schedules are based on a weekly working period and are issued at least three days prior. Once the schedule is released, changes may be made based on the discretion of management or business demands.

Attendance

All Varsity Tavern team members are required to adhere to attendance guidelines set forth. This means following proper procedure in the attendance section of the team member handbook. Tardiness and no call no shows will not be tolerated and will result in write ups. Communicate with management to request time off at least 2 weeks in advance.

Dress/Attire

Security are in proper Varsity Tavern dress. This includes a Varsity Tavern Security tan shirt, and approved bottoms dark color only. Wearing Team Branded attire on game days, or special events will be approved on a case by case basis. The dress code may be monitored and adjusted by management.

Professionalism

All positions here at Varsity Tavern are ambassadors of the Varsity Tavern brand at the end of the day. The Security is often the first or primary point of contact to assist guests. Security are required to service guests professionally at all times. Listed below are some guest service requirements for Security to adhere to. All guests must be acknowledged with eye contact and/or greeting All guests must be approached with a professional greeting within a close distance During operational, working hours, Security must be aware of their surroundings Phone Usage is not allowed outside of checking COMMS for necessary updates Sitting down and relaxing will not be allowed unless approved by management

Responsibilities

Security are responsible for many duties within the designated shift. Listed below are some of the duties that may be required throughout each shift:

Helping with set up of yard area

Cleaning up of spills/garbage throughout the venue

Assisting guest requests

Providing guest service in the guest areas.

Assisting with clearing tables, or cleaning

Opening and closing assistance

Set-up and breakdown assistance

Being aware of those guests who may be overly intoxicated

Dealing with physical altercations

Security Expectations and Guidelines

Upon departure of Varsity Tavern - issued security shirt must be returned or the shirt will be charged to your final paycheck

Equipment must be maintained at all times

Social Media

Posting on social media accounts is required for all Customer Service positions. Promotion of Varsity Tavern and events must include all requested actions from Social Media handout. @varsitytavern must be in instagram bio

Summary

We are very proud to welcome all new Security to the team. We are confident that our standards can be met and achieved based on the candidates we selected for the position. Please contact management at any time for clarification or to answer any needs.